Terms and Conditions

Welcome to the Lovesac.com website! Accessing, browsing and/or utilizing Lovesac.com (the "site") indicates your agreement to the Terms and Conditions contained in this agreement - Please read them carefully! Lovesac reserves the right to change and update this website (Lovesac.com) and the Terms and Conditions contained herein at any time without written notice.

Company Statement

We are dedicated to supplying you, the customer, with the best quality products and services. Lovesac is the Original Oversized Sac, and most of our products are original Lovesac inventions. We stand by all of our products with great pride and hold the highest expectations for all Lovesac staff. If you're not satisfied, we're not satisfied, and will do everything in our power to enhance your Lovesac experience.

Shipping

We offer 100% free shipping on all orders within the contiguous United States. Orders deliver in approximately 1-4 weeks (some restrictions may apply). Custom covers may take between 4-10 weeks for delivery. Sacs, Sactionals pieces and covers may be fulfilled and shipped from different warehouses and may be received at different times. Due to the restrictions of our shipping partners, we are unable to deliver to P.O. boxes / APO or FPO addresses.

Please note, we are working closely with our delivery partners, to take all the necessary steps to protect customers during the COVID-19 pandemic. These measures include contactless delivery by leaving packages at your doorstep without requiring a signature.

Returns & 60-Day Home Trial

We believe in Total Comfort, and a big part of that is making sure you are completely satisfied with your purchase. But if you'd like to make a return for any reason, you can return it by contacting Customer Love to coordinate your return authorization. Eligible merchandise may be returned within 60 days from the date you received it for a full refund or exchange. Custom merchandise, floor model, and clearance item sales are final, and returns cannot be issued. Any shipping and/or delivery fees are non-refundable. Gift Card purchases cannot be cancelled or returned. Merchandise is eligible for a one-time price adjustment within 14 days of the date ordered. Floor models and clearance merchandise are not eligible for price adjustment. Financing terms cannot be adjusted after a purchase is made. Proof of purchase is required for all returns, exchanges, warranties, and refunds.

Warranties

Sac Inserts have a Lifetime Guarantee against manufacturer defects. The warranty policy does not apply to failures stemming from use, abuse, or excessive wear. Original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty.

All hard Sactionals pieces such as frames, springs, clamps, feet, and shoes have a lifetime warranty. Standard Sactional inserts (Khaki or Grey upholstered Seat and Side Frames) and Outdoor Sactional inserts are guaranteed for three (3) years against manufacturer defects. Made-to-Order Down and Lovesoft™ Down Alternative Sactional Inserts are guaranteed for three (3) years against manufacturer defects. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. Original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty.

Sac and Sactionals covers are guaranteed for 3 years from the date of purchase (we highly recommend that all Outdoor Sactionals Back Pillows and Outdoor Sactionals Seat Cushions be kept out of the elements when not in use). Products are guaranteed against all manufacture defects. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. Original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty.

Purchase Terms

• All prices are final upon purchase.
• Prices are subject to change without notice and are at the discretion of Lovesac.
• Current promotional offerings cannot be applied to the purchase of Gift Cards.
• A 100% deposit is required for every order placed on Lovesac.com.
• You must agree with all of these terms and conditions for us to process your order.
• The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Lovesac reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. However, by confirming your purchase at the end of the checkout process, you agree to accept and pay for the products, shipping and handling charges, and applicable taxes. Lovesac reserves the right, at its sole discretion, to refuse or cancel any order for any reason.

Typographical Errors

In the rare occurrence an item is listed with an incorrect price or description due to a typographical error or erroneous information received from our suppliers, Lovesac reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price, regardless of whether you have received an order confirmation or your credit card has been charged. If your credit card has been charged for a purchase and the order is cancelled, Lovesac shall immediately issue a credit to the same card for the same amount of the charge.

Product Descriptions

Lovesac and its affiliates attempt to be as accurate as possible. However, Lovesac does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by www.lovesac.com itself is not as described, your sole remedy is to return it in unused condition.

Electronic Communications

When you visit www.lovesac.com or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You have the right, at any time, to opt out or unsubscribe to future electronic communication from Lovesac, however you cannot opt out of receiving emails that pertain to any orders you have placed.

All content included on this site, such as graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of Lovesac, its affiliates, partners and/or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Lovesac, its affiliates, partners and/or its content suppliers and protected by U.S. and international copyright laws. All software used on this site is the property of Lovesac and/or its software suppliers and protected by United States and international copyright laws. Use of any of our trademarks without express written consent is strictly prohibited. Access to the site does not constitute permission to utilize any logo, image or mark in any manner.

Trademarks

LOVESAC is a federally registered trademark of The Lovesac Company. SAC, SACTIONALS, SUPERSAC, TONOLOVE, LITTLELOVE, MINISAC, and other www.lovesac.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Lovesac. Lovesac's trademarks and trade dress may not be used in connection with any product or service that is not Lovesac's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Lovesac. All other trademarks not owned by Lovesac that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsered by Lovesac or its subsidiaries.

License and Site Access

Lovesac grants you a limited, revocable, non-exclusive license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion thereof without the express written consent of Lovesac. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Lovesac. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Lovesac and our affiliates without express written consent. You may not use any Meta tags or any other "hidden text" utilizing Lovesac's name or trademarks without the express written consent of Lovesac. Any unauthorized use terminates the permission or license granted by Lovesac. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to www.lovesac.com so long as the link does not portray Lovesac, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Lovesac logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site and set up an account, it is your sole responsibility for maintaining the confidentiality of your account and password and for restricting access to your computer in order to maintain the security of your account with Lovesac. You agree to accept responsibility for all activities that occur under your account or password (including, without limitation, any financial obligations). Lovesac does sell some products designed for children, but it is our sole intent to sell them to adults, aged 18 or older, who can purchase with a credit card or other form of acceptable tender on this site. If you are under 18, you may use www.lovesac.com only under the supervision of a parent or guardian. Lovesac and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion for violation of any of the Terms and Conditions contained herein.

Reviews, Comments, Communications and Other Content

Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not false, inaccurate or misleading, illegal under any law, statute ordinance or regulation, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. You may not submit any content to Lovesac for which you were compensated or granted any consideration from a third party, or that includes any information referencing other websites, or any individual’s address, email address, contact information or phone numbers.

By submitting any content to Lovesac, you represent and warrant that you are at least 18 years old, you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity.  For any review you post, you represent and warrant that you have used or purchased the product or service that you are reviewing and the content presented is your first-hand experience.

If you do post content or submit material, and unless we indicate otherwise, you grant Lovesac and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Lovesac and its affiliates and sublicensees the right to use the name that you submit in connect with such content, if they choose.

You agree to indemnify and hold Lovesac (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above,, the content you supply to Lovesac or your violation of any law or the rights of a third party. Lovesac has the right but not the obligation to monitor and edit or remove any activity or content. Lovesac takes no responsibility and assumes no liability for any content posted by you or any third party. You acknowledge that you, not Lovesac, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Lovesac, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

Read Lovesac/Pixlee User Generated Content Terms of Use here.

Risk of Loss

All items purchased from www.lovesac.comare made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Pricing

With respect to items sold by www.lovesac.com, we cannot confirm the price of an item until you order. Payments are charged at the time you place your order.

Disclaimers of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY LOVESAC ON AN "AS IS" AND "AS AVAILABLE" BASIS. LOVESAC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, LOVESAC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LOVESAC DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM LOVESAC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. LOVESAC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law

By visiting www.lovesac.com, you agree that the laws of the state of Utah, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Lovesac or its affiliates.

Disputes and Waiver of Certain Rights

PLEASE REVIEW THIS SECTION CAREFULLY – THIS SECTION LIMITS YOUR RIGHTS INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE ACTION.

Any dispute relating in any way to your visit to www.lovesac.com or to products you purchase through www.lovesac.com shall be submitted to confidential arbitration in Salt Lake City, Utah, except that, to the extent you have in any manner violated or threatened to violate Lovesac’s intellectual property rights, Lovesac may seek injunctive or other appropriate relief in any state or federal court in the state of Utah, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.  All claims must be brought in a party’s individual capacity and not on a class or representative basis.  You and Lovesac waive the right to participate in any form of class, or act as a class representative or private attorney general.

Site Policies, Modification and Severability

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Heroes Discount Program

Lovesac has partnered with SheerID and will offer a 5% discount on merchandise purchased by active or retired U.S. Service Members and their registered dependents, active First Responders, Healthcare Workers, Teachers, and Veterinary Professionals, either in a Lovesac showroom or online at www.lovesac.com, with the redemption of the single-use code acquired from SheerID. SheerID’s verification platform can be accessed via Lovesac’s website and you must complete the verification process to obtain the one-time use code prior to purchase. No cash or other substitution permitted. Discounts cannot be applied to previous purchases. Discount cannot be used to purchase Books, Clearance Items, or Gift Cards. Excludes Outdoor, Floor Model, The Secret Ingredients Hardware Kit, Sactionals Shoes, Sactionals Feet, and Shrink Kits. Offer can be combined with financing through Lovesac Credit Card Offer and Refer A Friend. Discounts are applied to merchandise total only, no discount applied to sales tax or ancillary delivery/service charges. Offer may be combinable with other discounts subject to the terms and conditions of each promotion. Heroes discount is not combinable with Students discount. Applies to US orders only.

Students Discount Program

Lovesac has partnered with SheerID and will offer a 5% discount on merchandise purchased by students, either in a Lovesac showroom from 7/29/24 through close of business on 8/25/24 or online at www.lovesac.com from 7/29/24 through 11:59 PM EST on 8/25/24, with the redemption of the single-use code acquired from SheerID. SheerID’s verification platform can be accessed via Lovesac’s website and you must complete the verification process to obtain the one-time use code prior to purchase. No cash or other substitution permitted. Discounts cannot be applied to previous purchases. Discount cannot be used to purchase Clearance Items or Gift Cards. Excludes Books, Outdoor, Floor Model, The Secret Ingredients Hardware Kit, Sactionals Shoes, Sactionals Feet, and Shrink Kits. Offer can be combined with financing through Lovesac Credit Card Offer and Refer A Friend. Discounts are applied to merchandise total only, no discount applied to sales tax or ancillary delivery/service charges. Offer may be combinable with other discounts subject to the terms and conditions of each promotion. Heroes discount is not combinable with Students discount. Applies to US orders only.

Financing Terms

No Interest if Paid in Full Within 12 or 6 Months†

On purchases made on your Lovesac credit card from 8/19 - 8/22/2024. Interest will be charged to your account from the purchase date if the promotional balance is not paid in full within 6 or 12 months. Minimum monthly payments required.

†Offer available online 12 AM PST on 8/19/2024 through 11:59 PM PST on 8/22/2024 and in all Lovesac showrooms 8/19 - 8/22/2024. A Promo Fee does not apply to this offer. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Accounts as of 7/16/24: Purchase APR 34.99%. Penalty APR 39.99%. Min Interest Charge $2. A promo fee will be charged equal to 2% of the amount financed on an equal payment no interest promotion of 18 months or more. Existing cardholders: See your credit card agreement terms. Subject to credit approval.

Web Promotional Offers

Get up to 25% off Sactionals and StealthTech

Qualifying quantity is the total number of Sactionals Seat Inserts, Side Inserts, StealthTech Center Channel, StealthTech Subwoofer, StealthTech L-Side, StealthTech R-Side, StealthTech Satellite side and Power Hubs present in cart. Discount applies to Sactionals Covers, Sactionals Inserts, StealthTech Center Channel, StealthTech Subwoofer, StealthTech L-Side, StealthTech R-Side, StealthTech Satellite side and Power Hubs. Valid on purchases of Inserts with Covers or Inserts only, not valid on purchases of Covers without Inserts. Offer cannot be applied to previous purchases. Excludes Books, Clearance Items, Floor Model, The Secret Ingredients Hardware Kit, Sactionals Shoes, Sactionals Feet, and Shrink Kits. Returns: If the return of one (or more) Seat and/or Side StealthTech Center Channel, StealthTech Subwoofer, StealthTech L-Side, StealthTech R-Side, StealthTech Satellite side causes the transaction’s minimum required Sactionals pieces to fall below the amount required to be eligible for the applied discount, the discount will be adjusted, and refund prorated. Offer can be combined with extended financing through Lovesac Credit Card, Heroes 5% Discount Program, and Refer A Friend. Applies to US orders only. Additional Terms and Conditions apply.

Get 25% off Sacs and Squattomans

Available online at www.lovesac.com from 8/19/24 through 11:59 PM PST on 8/22/24 and in all Lovesac showrooms from 8/19/24 through close of business on 8/22/24. Discount applies to Sac Inserts, Sac Covers, Squattoman Insert and Squattoman Covers. Offer cannot be applied to previous purchases. Excludes Pillowsac Accent Chair Frame, Clearance Items, Floor Model, and 25th Anniversary Extreme Brilliance MovieSac Bundle. Offer can be combined with financing through Lovesac Credit Card, Heroes 5% Discount Program, and Refer A Friend. Applies to US orders only. Additional Terms and Conditions apply.

Get 30% off select Limited Edition Sac Bundles (Desert Scape Collection) – Shop Now

Available online at www.lovesac.com from 8/19/24 through 11:59 PM PST on 8/22/24 and in Lovesac showrooms from 8/19/24 through close of business on 8/22/24. Get 30% off all Quick Ship Sac Bundles. Discount applies to Sac Bundles only in the following fabrics: Espresso Sand Sculpted Phur, Mocha Rippled Sands Phur, Rose Gold Rippled Sands Phur and Rose Gold Sand Scuplted Phur.

Available Bundle combinations only include:

Sac Insert + Cover with matching Squattoman and Footsac
Sac Insert + Cover with matching Squattoman only
Sac Insert + Cover with matching Footsac only
BigOne and SuperSac Bundles include Room for Two Footsacs
MovieSac, PillowSac, and CitySac Bundles include regular Footsacs

Bundled Sacs and Squattomans include the Insert and Cover. Offer cannot be applied to previous purchases. Returning/exchanging items in a purchased Sac bundle will result in the disqualification of the discount such that refunds will be pro-rated and exchanges may only be for items equal to the pro-rated discounted price actually paid.  Excludes Clearance Items and Floor Model. Offer can be combined with financing through Lovesac Credit Card, Heroes 5% Discount Program, and Refer A Friend. Heroes and Student discounts cannot be used in the same transaction. Offer is not combinable with any other promotions. Applies to US orders only. Additional Terms and Conditions apply.

Get 30% off select Quick Ship Sac Bundles (Summer Favorites Collection) – Shop Now

Available online at www.lovesac.com from 8/19/24 through 11:59 PM PST on 8/22/24 and in Lovesac showrooms from 8/19/24 through close of business on 8/22/24. Get 30% off all Quick Ship Sac Bundles. Discount applies to Sac Bundles only in the following fabrics: Bronze Wombat Phur, Charcoal Wombat Phur, Dove Channeled Phur, Glacier Mink Phur, and Midnight Mink Phur.

Available Bundle combinations only include:

Sac Insert + Cover with matching Squattoman and Footsac
Sac Insert + Cover with matching Squattoman only
Sac Insert + Cover with matching Footsac only
BigOne and SuperSac Bundles include Room for Two Footsacs
MovieSac, PillowSac, and CitySac Bundles include regular Footsacs

Bundled Sacs and Squattomans include the Insert and Cover. Offer cannot be applied to previous purchases. Returning/exchanging items in a purchased Sac bundle will result in the disqualification of the discount such that refunds will be pro-rated and exchanges may only be for items equal to the pro-rated discounted price actually paid.  Excludes Clearance Items and Floor Model. Offer can be combined with financing through Lovesac Credit Card, Heroes 5% Discount Program, and Refer A Friend. Heroes and Student discounts cannot be used in the same transaction. Offer is not combinable with any other promotions. Applies to US orders only. Additional Terms and Conditions apply.

Clearance Clearance Items are available while supplies last and are priced as shown. In-store Clearance Item availability may vary by location. All sales are final on Clearance Items and cannot be combined with other offers. Offer cannot be applied to previous purchases. Applies to US orders only.

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